FAQS

Shipping + Returns


Is shipping discreet?

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Yep! The shipping packaging for Ohnut will in fact be phenomenally boring, and for additional discretionary pleasure, the return address label won’t have 'Ohnut' written on it. It'll be coming from "Twenty Three Ventures."

What is your return policy?

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  • Manufacturing Defects: If Ohnut arrives damaged or defective, we will replace it at no charge - contact us here within 14 days for assistance.
  • If you wish to return an Ohnut, contact us here within 60 days of receipt and we will be happy to help you. Please include your order number and the email address you placed your order with. If approved for a return, a $10 return shipping and handling fee will be deducted from your refund. Initial shipping charges are non-refundable. 
  • Unopened products - 60 day money back returns. 
  • Opened products - 60 day store credit returns.
  • Unopened & Unused Ohnut Case: If you wish to return an unopened and unused Ohnut Case, contact us here within 14 days of receipt and we will be happy to help you. Please include your order number and the email address you placed your order with. If approved, a $4 return shipping fee will be deducted from your refund.
  • Lubes, pins, gift cards, mugs, and Sex Journal are currently not eligible for returns.

Please note that we are unable to accept returns on orders shipped outside the United States under any circumstances. 

What is your exchange policy?

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If you wish to exchange an unopened and unused Ohnut for a different color or size, please contact us within 14 days of receipt and we’ll be happy to help you. Additional shipping charges may apply.

Due to the intimate nature of Ohnut, we’re unable to offer exchanges, returns, or refunds on opened or used products (except in the case of a manufacturing defect).

Please note that we are unable to offer exchanges on orders shipped outside the United States under any circumstances.

Does Ohnut come with a warranty?

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Ohnut carries a 12 month warranty from date of purchase. With proper care, cleaning, and storage your Ohnut should be functional for approximately 2 years. If your Ohnut becomes dysfunctional within 12 months of purchase, please contact us for assistance. Be sure to include your order number in your message. Please note that using any oils or oil-based lubricant with Ohnut, including coconut oil, will void this warranty.

 

How do I cancel my order?

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Cancelations are only guaranteed within 1 hour of placing your order. If you need to cancel, contact us here and select Cancelation Request. Make sure to include your order number in your subject line and message. 

Cancelations are only possible before your order ships. If your order ships before it can be canceled, you're welcome to initiate a return as long as the original packaging has not been opened. All returns have a $12 restocking fee, deducted from the refund amount. 

How long does shipping take?

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Due to ongoing issues caused by the COVID-19 pandemic, shipping times continue to be subject to delays. If you have questions about your order status we're happy to help. Please click here to contact us. 

Generally, orders placed Monday-Friday before 2pm Pacific Time will ship the same day. Orders placed after that, over the weekend, or on a major holiday will ship the following Monday/next business day. For shipping within the United States, Ground shipping typically takes 3-10 business days to deliver via USPS. 5 Day shipping typically takes 3-5 business days to deliver via USPS Priority Mail.

For international orders, shipping typically takes 7-10 business days but can be further delayed by customs. We ship internationally via DHL, UPS, or FedEx. Please make sure to include your phone number when you checkout in case we need to contact you about the delivery of your order.

What is your international shipping policy?

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Ohnut is international! We're proud to ship to over 195 countries from the United States. Our shipping fees include duties and taxes up front to speed up transit time (and so you don't have any surprise fees to receive your package). However, we do recommend that you review your country's import policies. 

International shipping typically takes between 8-14 business days (an estimation is also provided at checkout). Please note that some delays may occur due to the COVID-19 pandemic. 

Unfortunately, we do not ship to the following countries: 

Comoros, Côte d'Ivoire, Grenada, Honduras, Iran, Libya, Macedonia, Mayotte, Moldova, Montserrat, Russia, Saint Kitts And Nevis, Saint Lucia, Samoa, Solomon Islands, Somalia, St. Vincent, Syria, Timor Leste, Turks and Caicos Islands

If you'd like to purchase more locally to you and avoid import fees altogether, click here for a regularly updated list of our international vendors by country.

Pelvic Health Resources


Sex is painful for me but I’m nervous to talk to my partner about it. What do I do?

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Great question! And you're not alone :) Check out How to Talk to Your Partner About Painful Sex for some tips and tricks. You might also find 5 Ways to Tell Your Partner Sex is Uncomfortable—During Sex helpful!

I'm realizing the pain I have with sex is not normal but I'm unsure how to talk to my doctor about it. What can I do?

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Talking to your doctor can be tough—especially about something so deeply personal! If you're worried you won't say the right thing or just want a reference to speak from while you're at an appointment, take the Pelvic Pain Assessment. Answer questions about your pain and receive an easy-to-follow PDF to bring to your appointment. And don't worry—your personal information is well-protected.

Is there a good website to find pelvic health resources/practitioner referrals?

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Absolutely. Resources and practitioner referrals can be found on the following sites:

International Pelvic Pain Society (IPPS)

Herman and Wallace

International Society for the Study of Women’s Sexual Health (ISSWSH)

Wholesale + Affiliate


Is Ohnut available for wholesale?

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We'd be happy to provide you with wholesaler details. Please fill out our wholesale application by clicking here and we'll get back to you within 5 business days. 

Do you have an affiliate program?

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Yes! It's open to clinicians, educators, and institutes in the intimate health space as well as enthusiastic fans :) Find out more and apply by clicking here. 

Are there samples available?

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There has been a flood of free-product requests coming in recently, but at this stage of our startup we sadly can't accommodate everyone. We do offer office demo units for qualified practitioners. Please fill out this form, tell us about your business and how we can help you, and we'll happily be in touch.