Returns & Exchanges
What is your return policy?
- If you aren’t happy with your order, just contact us within 30 days. We won’t make it difficult, we’re here to help.
- Manufacturing Defects: If a product arrives damaged or defective, we will replace it at no charge - contact us here within 60 days for assistance.
- Not Eligible for Returns: Lubes, pins, gift cards, stationery, mugs, and Sex Journal.
Please note that we are unable to accept returns on orders shipped outside the United States under any circumstances.
What is your exchange policy?
If you wish to exchange an unopened and unused Ohnut for a different color or size, please contact us within 14 days of receipt and we’ll be happy to help you.
Please note that we are unable to offer exchanges on orders shipped outside the United States under any circumstances.
Can I cancel my order?
Cancelations are only guaranteed within 1 hour of placing your order. If you need to cancel, contact us here and select Cancelation Request. Make sure to include your order number in your subject line and message.
Can I change my shipping address after purchasing?
Like cancelations, changes in shipping address are only guaranteed within 1 hour of placing your order. If you need to change your shipping address, contact us here and select Cancelation Request. Make sure to include your order number in your subject line and message.
What if my package is lost or stolen?
Please ensure that your address has a secure point of delivery as we do not take responsibility for a package being lost or stolen once it has been dropped off and marked as delivered by the carrier. You’ll receive a tracking number via email once your package ships. Note that tracking information does not start to update until the package has arrived at the carrier’s processing center.
In most cases, packages marked delivered usually still arrive within a week. If your package is lost in transit and not marked delivered, please contact us so we can look into this further for you.